Returns & Exchanges
Due to the perishable nature of our gourmet food products, we prioritize food safety and cannot accept physical returns on opened or consumed items. If your order arrives damaged or fails to meet our quality standards, we are committed to providing a replacement or a full refund within 48 hours of delivery.
Document the Issue
Take clear photos of the packaging and the product immediately upon arrival to document any damage or quality concerns.
Contact Support
Email our concierge team at [email protected] with your order number and the attached photos within 24 hours of receiving your delivery.
Review Process
Our quality assurance team will review your claim and respond within one business day to approve your refund or store credit.
Resolution
Once approved, a replacement shipment will be dispatched immediately, or a refund will be processed to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing